Case Studies of Quality Improvement Initiatives - In 2007, RAND began releasing a series of case studies of quality improvement initiatives designed to improve patients’ experiences with care. The two case studies that are currently available focus on the successful quality improvement efforts of a hospital and a health plan.

A Tale of Three Practices: How Medical Groups are Improving the Patient ExperiencePDF [ PDF file - 507.8 KB]  ). This evidence brief by Shaller Consulting for the Robert Wood Johnson Foundation's Aligning Forces for Quality program discusses the benefits of measuring and reporting patient experience data for quality improvement in clinical practice. The focus of the evidence brief is on demonstrable changes that have been achieved through specific improvement interventions in three medical practices.

Supplemental Items To Support Improvement in Health Plan Quality - In 2005, the RAND Team developed a set of supplemental items for the CAHPS Health Plan Survey designed to help plans develop and monitor quality improvement efforts in several areas of care. This work was done in response to feedback from health plans regarding their need for more actionable items.

CAHPS In-Center Hemodialysis Quality Improvement Project - The grantees and four ESRD Networks worked with a number of dialysis facilities to develop quality improvement initiatives based on CAHPS survey data.

Profiles of High-Performing Family- and Patient-Centered Academic Medical Centers – Dale Shaller (Yale Team) and Charles Darby (former AHRQ project officer for CAHPS) produced six case studies for the Picker Institute that document how academic medical centers can achieve high levels of family- and patient-centered care. Each profile offers real-world, operational examples of how core elements of family- and patient- centered care are brought to life in practice. A separate summary analysis of the key elements contributing to family- and patient-centered care across all six centers is also available.

Go Guide – Transform Care in Six Steps: The Patient- and Family-Centered Care (PFCC) Methodology - The Innovation Center at Magee-Womens Hospital of University of Pittsburgh Medical Center has developed a guide to using their patient- and family-centered care methodology to transform hospital care.

Patient-Centered Care: What Does It Take? – In a paper commissioned by the Picker Institute, Dale Shaller (Yale Team) explored what is needed for widespread implementation of patient-centered care in inpatient and ambulatory care settings. The findings were based on interviews conducted with experts in designing or implementing strategies for achieving excellence in patient-centered care.

Providing Performance Feedback to Individual Physicians: Current Practice and Emerging Lessons - In a working paper, RAND researchers document what is known to date about reporting quality data back to physicians. This paper was based on a literature review as well as key informant interviews. Participating researchers included members of the CAHPS RAND Team.