The reporting of survey results to consumers is central to the concept of CAHPS, which was intended from its inception to be a reliable and useful tool for health care consumers. CAHPS reports are specifically intended to inform consumers about available health plan or provider choices and support them in making good decisions.
To help sponsors optimize the effectiveness of their reports, this section offers guidelines and strategies based on consumer testing conducted by the CAHPS Consortium, the experiences of CAHPS researchers and sponsors, and published literature on related topics.
The reporting guidelines provided on this site are intended as a starting point. Another AHRQ site called TalkingQuality provides more comprehensive information on reporting various kinds of comparative quality information to health care consumers.
The Report Card Compendium is a searchable listing of comparative health care quality reports designed for consumers, including many with patient experience measures. You can use the Compendium to identify and compare the contents, design strategies, and features of over 200 quality reports in the U.S. as well as a few English-speaking countries.
The Pocket Guide is a combined list of the quality measures drawn from the CAHPS surveys.