Why Improve Patient Experience?
In the face of multiple priorities and limited resources, leaders of health care organizations may question the value of measuring and improving the patient’s experience with care. Yet, powerful market trends, combined with increasing evidence linking patient experience to other important clinical and business outcomes, make a compelling case for improving patient experience as measured by CAHPS surveys.
- Forces Driving the Need to Improve
- The Clinical Case for Improving Patient Experience
- The Business Case for Improving Patient Experience
Key Resources: Select to review a list of relevant publications and other resources.