What's Available

To find out what documents are available to support your use of the Clinician & Group survey, read the following document. (PDF Help)

What's Available for the Clinician & Group Surveys English - PDF (188 KB)

Option 1: Download a complete set of Clinician & Group Surveys and Instructions

Option 2: Download one or more documents for the Clinician & Group Surveys

The table below lists documents available for the Clinician & Group Surveys.

  • Use the filter below to limit the list to documents associated with a step in the survey process.
  • Download the documents you want by adding them to your queue.
  • You can view the documents by selecting the PDF or Word links. (PDF Help Word Viewer).

Step 1: Get Surveys

  • Overview of Questionnaires

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Explains the differences between the available survey versions and lists the topic covered by the core and supplemental items.

    • Overview of the Questionnaires

  • Adult 12-Month Survey 2.0

    Version: 12-Month, Patient-Centered Medical Home
    Population: Adult, Child
    Description: Includes version 2.0 of the questionnaire and supplemental items for an adult population; available in English and Spanish.

  • Adult 12-Month Primary Care 1.0

    Version: 12-Month
    Population: Adult
    Description: Includes version 1.0 of the core questionnaire for an adult population; available in English and Spanish.

  • Adult Visit 2.0

    Version: Visit
    Population: Adult
    Description: Includes version 2.0 of the core questionnaire and supplemental items for an adult population; available in English and Spanish.

  • Child Visit 2.0

    Version: Visit
    Population: Child
    Description: Includes version 2.0 of the core questionnaire and supplemental items for a child population; available in English.

  • Descriptions of Adult Supplemental Item Sets

    Version: 12-Month, Patient-Centered Medical Home
    Population: Adult
    Description: For each of the supplemental item sets available for adult surveys; explains the purpose of the item set, its contents, and uses for the results. Also lists the survey questions and composite measures.

    • About the Health Information Technology Item Set
    • About the Patient-Centered Medical Home Item Set
    • About the Health Literacy Item Set
    • About the Cultural Competence Item Set

  • Description of Child Supplemental Item Set

    Version: 12-Month, Patient-Centered Medical Home
    Population: Child
    Description: For the supplemental item set available for child surveys, explains the purpose of the item set, its contents, and uses for the results. Also lists the survey questions and composite measures.

    • About the Patient-Centered Medical Home Item Set

Step 2: Administer a Survey

  • Preparing Your Questionnaire

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Includes guidelines for incorporating supplemental items, formatting the questionnaire, and translating the questionnaire into other languages.

    • Preparing a Questionnaire Using the CAHPS Clinician & Group Surveys

  • Fielding the Surveys

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Includes guidelines for constructing a sample of adults or children, collecting data, determining whether a questionnaire is complete, and calculating response rates.

    • Fielding the CAHPS Clinician & Group Surveys

  • Sample Notification Letters

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Contains examples of letters and postcards in both English and Spanish for notifying and reminding potential respondents about the survey.

  • Sample Telephone Script

    Version: 2-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Provides guidelines for administering the survey by telephone and a sample script based on the Adult 12-Month Survey 2.0.

Step 3: Prepare and Analyze Data

  • Analysis Guidance

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Includes guidelines for using the CAHPS analysis program (known as the CAHPS macro) with the Clinician & Group Surveys.

    • Preparing and Analyzing Data from the CAHPS Clinician & Group Surveys
    • Instructions for Analyzing Data from CAHPS Surveys

  • CAHPS Analysis Program

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Includes SAS@ files needed for the CAHPS analysis program.

    • SAS@ Programming Code and Test Data

Step 4: Use Survey Results

  • Patient Experience Measures

    Version: 12-Month, Patient-Centered Medical Home, Visit
    Population: Adult, Child
    Description: Provides a list of the composite and rating measures that can be used for internal and public reports of survey results; tables indicate which survey items are included in each measure.